![]() We recommend trying on shoes on a rug or carpeted surface in order to prevent scuffing, scratching or other damage to the sole. They must be accompanied by the return request form included in the original order. To initiate a return, you have 14 days from the date of delivery to contact Client Services.Īrticles must be unworn, unused and in sellable condition, with all original tags attached. If you prefer to use a different carrier, you will need to cover the cost of the shipment. Please include the return request or original invoice.ģ - Affix the prepaid return shipping label included in your original order to the package.Ĥ - Hand over the package to the carrier. Items purchased online may be returned or exchanged via (by scheduling a pickup at no charge) or in an eligible Celine boutique.ġ - Please call our Client Services at +44 20 7660 0990 to schedule a pickup anytime from Monday to Saturday, from 8 am – 7 pm (Local time).Ģ - Carefully wrap the item in its original packaging to protect against damages in transit. CELINE PARIS SAINT-HONORE HAUTE PARFUMERIE.CELINE IS NOT LIABLE FOR GOODS RETURNED USING ANY METHOD OTHER THAN OUR COLLECTION SERVICE. YOU MAY USE OTHER POSTAL SERVICES AT YOUR OWN RISK. WE RECOMMEND USING OUR PREPAID RETURN SERVICE. THE COURIER WILL ACTIVATE YOUR RETURN TRACKING NUMBER (WAYBILL NUMBER) AND YOU CAN TRACK YOUR SHIPMENT. ĥ – HAND THE PACKAGE TO THE COURIER AT PICKUP. THESE DOCUMENTS ARE TO BE HANDED TO THE COURIER FOR CUSTOMS PURPOSES. SHOULD THE RETURN DOCUMENT CONTAINS ANY COMMERCIAL INVOICES, PLEASE SIGN ALL THE COPIES. ![]() COMPLETE THE FORM AND SELECT YOUR PREFERRED PICKUP DATE AND TIME.Ĥ – SIGN THE DHL EXPRESS RETURN SHIPPING LABEL TERMS & CONDITIONS AGREEMENT AND AFFIX THE RETURN SHIPPING LABEL ONTO YOUR PACKAGE. ENTER YOUR CONTACT NUMBER AND THE 10-DIGIT WAYBILL NUMBER FOUND UNDER THE BARCODE ON THE RETURN SHIPPING LABEL. CLICK ON “SCHEDULE A PICKUP” TAB AND SELECT “NO” WHEN ASKED IF YOU NEED TO CREATE A SHIPPING LABEL. PLEASE INCLUDE THE PRINTED CELINE RETURN NOTE.ģ – SCHEDULE YOUR RETURN PICKUP BY VISITING CELINE.COM/DHL AND SELECT YOUR COUNTRY FROM THE DROPDOWN MENU. SELECT THE ITEMS YOU WISH TO RETURN, PRINT THE RETURN LABEL AND DOCUMENTS FOR STEP FOUR.Ģ – CAREFULLY REPACK THE ITEM IN ITS ORIGINAL PACKAGING AND INTO THE ORIGINAL DELIVERY BOX TO PROTECT AGAINST DAMAGES IN TRANSIT. ENTER YOUR ORDER NUMBER AND EMAIL ADDRESS ASSOCIATED WITH YOUR ORDER. LENSES AND FRAME MUST BE FREE OF SCRATCHES.ġ – VISIT CELINE.COM/RETURNS. SHOES MUST BE TRIED ON CLEAN, DRY AND NON-ABRASIVE SURFACES TO PREVENT IRREPARABLE DAMAGE TO THE SOLES AND RETURNED WITHOUT CREASES ON ANY PART OF THE SHOE. ĮYEWEAR CANNOT BE RETURNED AFTER FRAMES HAVE BEEN FITTED WITH PRESCRIPTION OR REPLACEMENT LENSES. HEADWEAR INNER RIM AND READY TO WEAR MUST BE FREE OF COSMETICS STAINS AND SNAGS. ![]() ![]() LEATHER GOODS AND BELTS MUST BE TRIED ON GENTLY AND RETURNED WITHOUT SCUFFS, CREASES AND SCRATCHES TO THE LEATHER AND METAL HARDWARE. INCOMPLETE, DAMAGED, WORN, SOILED, ALTERED AND PERSONALIZED ITEMS WILL NOT BE ACCEPTED FOR RETURN. THE REMOVABLE SEALS ATTACHED TO CERTAIN PRODUCTS MUST BE ABSOLUTELY KEPT ON. RETURNED ITEMS MUST BE UNWORN, UNUSED AND IN SELLABLE CONDITION WITH ALL ORIGINAL TAGS, ACCESSORIES AND PACKAGING WITH THE EXCEPTION OF EARRINGS, SWIMWEAR, BOXERS AND SOCKS DUE TO HYGIENE STANDARDS. YOU CAN PROCEED TO MAKE A RETURN BY FOLLOWING THE RETURN INSTRUCTIONS INCLUDED WITH YOUR ORDER. ITEMS PURCHASED ONLINE MAY BE RETURNED WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DATE OF DELIVERY. UNFORTUNATELY, CELINE CANNOT ACCOMMODATE RETURNS OR EXCHANGES IN STORES AT THIS TIME. ITEMS PURCHASED ONLINE CAN BE RETURNED VIA POST MAIL BY SCHEDULING A PICKUP AT NO CHARGE. ![]()
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